Customer Support
If your business or corporation would be looking for an exemplary customer service provider that successfully provides omnichannel customer service throughout all communication and telecom channels (i.e telephone, SMS messaging, e-mail, live web chat, and social media) with global coverage and multilingual capability, then Power E-Commerce Solutions is the most definitely your preferred choice
Phone-line Services
Our client success manager is 100% committed and guaranteed to take care of all customer service responsibilities as well as each detail of the entire process of customer service system operations — including the obtaining of client toll-free 1–800 numbers, the designing and recording of IVRs, the configuration of all telephone systems and CRM settings, the recruitment, interview, testing, and training of all customer service representatives (CSRs), quality assurance, communications, follow-ups, operation feedback, the organization of meetings, recording, and monitoring — plus so much more.
Service Features
Our customer service team provides multiple languages, including, but not limited to, the following languages: English, Spanish, Mandarin etc. so that businesses and corporations can successfully expand their global market opportunities.
Power E-commerce Solutions’ customer service management team always makes it their top priority to provide clients the profitable benefits of working with a cost-efficient contact center; we know how to successfully turn customer complaints into huge business growth opportunities, guaranteeing positive five-star reviews as we regularly analyze operational data to obtain even more valuable opportunities that increase corporate profits and boost sales revenue.
Customer Satisfaction Surveying
An exceptional multilingual and omnichannel customer service experience that surpasses customer expectations and continuously improves customer satisfaction is a long-term strategic way for brands to succeed;Customer satisfaction surveys are important tools for improving your business and ensuring your customers remain with you,Power E-Commerce Solutions Measure customer satisfaction regularly By following up feedback across all touchpoints and is delightedly committed to providing your customers personalized customer service solutions that guarantee wonderful customer satisfaction experiences that would give your business a strong competitive edge in the global market.
Social Media Management
Use social media channels as the fastest way to reach your desired customers and generate instant sales. Do you know that there are people who are out there looking for your business but find it difficult to reach you? Power E-Commerce Solutions will help you connect with them by putting your business at their very presence. One of the benefits of using social media services is that your ROI (Return On Investment) is certain because your business will only be shown to prospective clients with 80% chance of taking action, such as buying your products, signing up for your email list and taking necessary actions on your website.